Refund policy

Return & Exchange Policy

Please choose your products carefully before ordering. We do not accept returns or exchanges for reasons such as a change of mind, size/color preference, or similar.

We only accept a return/exchange if:

  • The product delivered is different from what you ordered, or

  • The product arrives broken/damaged

An unedited, continuous unboxing video is mandatory for any such claim—starting from opening the sealed package and clearly showing the product and its condition. We cannot accept requests without this video, as it's the only way we can verify the product's condition at the time of delivery.

To raise a claim:

  1. Record the unboxing video as described above (no cuts or edits).

  2. Contact us within 2 days of delivery via WhatsApp or Email.

  3. Share the video along with your order number and a description of the issue.

  4. Once verified, we'll guide you through the replacement/refund process.

Note: Items must be unused, in original packaging, with tags intact.